Privacy Policy

Welcome to True Health Checkup.

At True Health Checkup, protecting your personal information and healthcare-related data is one of our highest priorities. This Privacy Policy explains how we collect, use, store, protect, and share your information when you use our website, book diagnostic services, or interact with our customer support.

By accessing or using our Platform, you agree to the practices described in this Privacy Policy.

About True Health Checkup

True Health Checkup is an online healthcare platform that makes preventive healthcare simple, affordable, and accessible across India.

We help individuals and families:

Compare diagnostic tests and health packages
Book laboratory tests online
Schedule home sample collection through partner laboratories
Access laboratory reports
Connect with trusted NABL-accredited diagnostic laboratories

True Health Checkup acts only as a technology platform and booking facilitator.

We do not own or operate laboratories, do not collect blood or other diagnostic samples, and do not perform laboratory testing. All sample collection, testing, and report generation are carried out solely by our independent partner laboratories.

Our Services

True Health Checkup offers:

Online Diagnostic Test Booking
Full Body Health Checkup Packages
Home Sample Collection Scheduling
Preventive Healthcare Packages
Access to Laboratory Reports
Customer Support
Health Checkup Offers and Discounts

Our Vision

Our vision is to make preventive healthcare affordable, transparent, and easily accessible by connecting people with trusted diagnostic laboratories across India through a seamless digital experience.

Information We Collect

To provide our services, we may collect the following information:

Personal Information

We may collect:

Full Name
Mobile Number
Email Address
Gender
Date of Birth
Address
City and State
PIN Code
Appointment Details

Health & Booking Information

Depending on the services you use, we may collect:

Diagnostic test bookings
Health package selections
Uploaded prescriptions (where applicable)
Laboratory booking history
Appointment preferences

Sensitive health information is handled with appropriate safeguards.

Device & Technical Information

We may automatically collect:

IP Address
Device Information
Browser Type
Operating System
Website Usage Data
Cookies
Analytics Information

How We Use Your Information

We use your information to:

Process diagnostic test bookings
Schedule appointments
Coordinate with partner laboratories
Facilitate home sample collection appointments
Deliver laboratory reports
Provide booking updates
Send appointment reminders
Improve customer experience
Respond to customer support requests
Improve website functionality
Prevent fraud and misuse
Comply with legal obligations

Home Sample Collection

Home sample collection services are provided exclusively by our partner laboratories.

True Health Checkup does not employ phlebotomists or collect diagnostic samples.

Your booking information is shared only with the assigned laboratory to arrange sample collection at your selected location and time.

Diagnostic Reports

Laboratory reports are generated and issued only by our partner laboratories.

True Health Checkup only facilitates secure delivery of reports where applicable.

We do not modify, edit, verify, or interpret laboratory reports.

Sharing of Information

Your information may be shared only when necessary to provide our services.

This may include sharing information with:

NABL-accredited Partner Laboratories
Home Sample Collection Partners
Payment Gateway Providers
Technology Service Providers
Customer Support Partners
Government or Regulatory Authorities, where required by law

True Health Checkup never sells your personal or medical information to third parties.

Data Security

We implement reasonable administrative, technical, and organizational security measures to protect your information against:

Unauthorized Access
Data Loss
Misuse
Theft
Alteration
Unauthorized Disclosure

Although we strive to protect your information, no internet-based service can guarantee complete security.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

Improve website performance
Remember user preferences
Enhance booking experience
Analyze website traffic
Improve our services

Users may disable cookies through browser settings; however, some website features may not function properly.

Data Retention

We retain your information only for as long as necessary to:

Complete your bookings
Provide customer support
Comply with legal obligations
Resolve disputes
Enforce our agreements

When information is no longer required, it is securely deleted or anonymized in accordance with applicable laws.

Your Rights

Subject to applicable laws, you may have the right to:

Access your personal information
Correct inaccurate information
Update your profile
Request deletion of your personal data
Withdraw consent where applicable
Opt out of promotional communications

To exercise these rights, please contact us using the details provided below.

Third-Party Services

Our Platform may integrate with third-party service providers, including:

Diagnostic Laboratories
Payment Gateways
Cloud Hosting Providers
Analytics Services
Communication Platforms

These providers have their own privacy policies, and True Health Checkup is not responsible for their privacy practices.

Children’s Privacy

Our services are intended for adults.

Individuals under 18 years of age should use the Platform only with the supervision of a parent or legal guardian.

Marketing Communications

We may send:

Booking Confirmations
Appointment Reminders
Health Checkup Recommendations
Promotional Offers
Discount Notifications
Service Updates

Communications may be sent through:

SMS
WhatsApp
Email
Phone Calls

Users may opt out of promotional communications at any time.

Compliance with Applicable Laws

True Health Checkup aims to comply with applicable Indian laws relating to privacy, healthcare services, and data protection.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

Service improvements
Legal requirements
Technology updates
Platform enhancements

Updated versions will be published on this page with the revised “Last Updated” date.

Continued use of our Platform constitutes acceptance of the updated Privacy Policy.

Medical Disclaimer

True Health Checkup does not provide medical advice, diagnosis, or treatment.

We are an online healthcare booking platform that connects users with independent partner laboratories.

Any laboratory report or healthcare information should always be reviewed by a qualified medical professional.

In case of a medical emergency, immediately contact your doctor or the nearest hospital.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us.

True Health Checkup

Email: support@truehealthcheckup.com

Business Hours: Monday – Sunday| 7:00 AM – 7:00 PM

Frequently Asked Questions (FAQs)

Does True Health Checkup collect blood samples?

No. True Health Checkup does not collect blood or diagnostic samples. All sample collection is carried out by our independent partner laboratories.

Who prepares my laboratory report?

Your laboratory report is prepared and issued by the partner laboratory that performs your test.

Does True Health Checkup share my medical information?

We share your information only with authorized partner laboratories and service providers as necessary to complete your booking. We do not sell your personal or medical information.

Can I request deletion of my personal information?

Yes. You may contact our customer support team to request deletion of your personal information, subject to applicable legal and operational requirements.

Is my payment information secure?

Yes. Payments are processed through secure payment gateway providers using industry-standard security measures.

Does True Health Checkup use cookies?

Yes. We use cookies to improve website functionality, personalize your experience, and enhance our services.